JOEMC scored an 89 out of a possible 100 for customer service and satisfaction on the American Customer Satisfaction Index (ACSI) for the second quarter of 2020.The ACSI is a nationally recognized measurement tool that takes feedback from our members and uses that data to develop an overall score.
We use the feedback from this survey to improve our processes and customer interaction. The most recent survey results of cooperative members placed JOEMC as one of the highest-scoring cooperatives among other high-performing electric cooperatives (the highest score among electric cooperatives was 90). At the local level, customers gave JOEMC a satisfaction score of 9.28 (out of a possible 10). Other scores in the survey include a 9.42 for providing reliable service, a 9.33 for being committed to the community, a 9.29 for having knowledgeable employees, a 9.23 for restoring electric service when the power goes out, and a 9.07 for handling member complaints or problems.