Those members visiting the Jacksonville Office will see a little different set up.

Due to flood damage in our headquarters building during Hurricane Florence, our customer service center will be located in temporary office space in the smaller parking area across from our main office.

Those members coming to the office to connect service or to speak with a customer service representative should come to the temporary office. Also located in this area will be cashiers to pay electric bills as well as a 24-hour PaySite kiosk. The drive-thru window located at the headquarters building will remain open for those members wishing to pay their bills.

Signage is posted as you turn off of Western Boulevard that will assist in directing you to the proper location.

If you have any questions, comments or concerns, please contact us at (910) 353-1940 or (800) 682-1515. You can also email us at