Keeping your power on is our highest priority

While we work hard to provide high quality, reliable electric service to our members, we cannot guarantee uninterrupted power. When an outage does occur, we focus on restoring service interruptions as quickly and efficiently as possible. Whether you’re reporting an outage via our website, by phone, or through our outage text alert system, rest assured we will work as diligently as possible to restore your power as quickly and SAFELY as possible.

    To report an outage through our website you must have the account number, meter number OR phone number that is associated with the account.
    With a 24-hour dispatch center, we’re always here to take your outage calls. To report an outage call (910) 353-1940 or (800) 682-1515.
    Stay connected and stay informed with JOEMC’s Outage Text Alert Program. We deliver power outage alerts and notifications via the latest SMS technology within minutes of an issue. Learn more.