Keeping your power on is our highest priority.

While we work hard to provide high quality, reliable electric service to our members, we cannot guarantee uninterrupted power. When an outage does occur, we focus on restoring service interruptions as quickly and efficiently as possible. Whether you’re reporting an outage via our website, by phone, or through our outage text alert system, rest assured we will work as diligently as possible to restore your power as quickly and SAFELY as possible.

  • WEBSITE
    To report an outage through our website you must have the account number, meter number OR phone number that is associated with the account.
  • PHONE
    With a 24-hour dispatch center, we’re always here to take your outage calls. To report an outage call (910) 353-1940 or (800) 682-1515.
  • OUTAGE TEXT ALERTS
    Stay connected and stay informed using text messaging JOEMC can quickly and easily communicate with you during power outages. Learn more about by going to Outage Text Alerts FAQ or Outage Text Alert Video.