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Welcome to Jones-Onslow EMC



7 Cooperative Principles: Voluntary & Open Membership

Electric cooperatives are private, independent electric utilities, owned by the members they serve. As democratically governed businesses, electric cooperatives are organized under seven guiding principles, anchoring them firmly in the communities they serve and ensuring they are closely regulated by their consumers.

As a member-owned, not-for-profit cooperative, Jones-Onslow operates on the Seven Cooperative Principles. Starting this month, and continuing during the year, we will highlight each of these principles.

Watch a short video about the Seven Cooperative Principles

7 Cooperative Principles

Call all high school juniors

Say yes, to spending a week this June in the nation’s capital with kids from across North Carolina and the United States!

Each year, JOEMC sponsors four rising high school seniors on the Rural Electric Youth Tour. The program, which helps young people learn about cooperatives and the co-op way of doing business, allows the youth to grow in ways we hope will benefit our community. Many past participants have used their experiences to provide leadership when returning to their schools and communities.

Jones-Onslow’s Youth Tour representatives will be chosen through an essay contest with a pre-selected topic. A representative from Jones-Onslow will be visiting local high schools during the month of January to promote the contest. You can also call the cooperative office at (910) 353-1940 and speak with the cooperative’s youth tour coordinator, Paula Redick.

Improve home efficiency: A resolution with a big impact

Eat more vegetables. Eat less chocolate. Exercise three times per week. Stop


New Year’s resolutions give us the opportunity to start fresh and consider changes to our habits that lead to personal improvement. But what if our personal resolutions had a bigger impact?

There’s one that can – a resolution for a more energy efficient 2017. Collectively, small changes add up to big savings, and a resolution for improved efficiency at your home could benefit not just your personal budget but also the environment.

Tips for a more efficient 2017

Make power strips work for you
Plugged-in appliances and electronics use small amounts of power even when they are turned off. This is called phantom energy use, and it can be are plugged into a power strip. According to Energy.gov you can save $100 per year by using power strips to reduce phantom load. Just be careful to never overload a power strip.

Use sunlight to help heat your home
On bright, sunny, winter days, open your blinds or curtains to let the natural light from the sun warm up your home. Be sure to close your window treatments as the sun begins to set.

Save hot water in three ways
It takes energy to heat water, and you can save energy by: 1) Adjusting your water heater’s setting to 120 degrees Fahrenheit. If you’ve never adjusted it, chances are it is set at 140 degrees. 2) Installing low-flow showerheads, which will help not only with your energy bill for heating the water, but also with your water bill because you’ll use less! 3) Washing clothes in cold water.

Be smart about your thermostat
You can save as much as 10 percent on heating and cooling per year by turning your thermostat back 7-10 degrees for eight hours a day in the winter. You can set a smart or programmable thermostat to do this automatically or be diligent about your manual thermostat when you’re away from home or at night.

Understand more about your home energy use
Knowledge is power, and JOEMC’s website lets you perform an energy audit on your home so you can see just where you’re spending your energy dollars. Or, if you prefer, you can schedule a time for a co-op employee to come to your home and perform a FREE energy audit for you.


Plans now underway for 2017 Annual Meeting

Mark your calendar for Friday, March 31, as plans are now being made for Jones-Onslow’s Annual Meeting of Members.

This event will take place at the American Legion Building at the Onslow County Fairgrounds, located at 146 Broadhurst Road, in Jacksonville. Registration will begin at 5:30 p.m. and the business meeting will get started at 7 p.m.

The Annual Meeting is an event for the entire family. It provides the opportunity for members to learn firsthand about the cooperative, the various services offered, and Jones-Onslow’s role in making our community a better place to live, work, and raise a family.

Special entertainment will be provided throughout the evening and, as has become a tradition, drawings will be held during the event with hundreds of dollars worth of gifts to be given away.

So make plans for you and your family to attend this year’s Annual Meeting of Members.


Power Outages…

Why do my neighbors have power during an outage and I don’t?
It can be frustrating to see lights across the street when you are sitting in the dark. The power grid is broken into sections, so it’s possible that your neighbors are on a different supply line or there may be trouble just on the portion supplying your immediate area. The cause of the outage may be isolated to one transformer or a group of transformers, or the problem may affect only the power lines connecting to your house or business. Keep in mind, too, that your neighbors might own a generator that provides electricity during an outage.

Why can’t you tell me exactly when my power will be restored?
We never know what we are going to find when we respond to a call, so it’s hard to predict when we’ll have the power back on. When a crew arrives to make repairs, we have to investigate the cause of the outage first. Often we find problems that require additional time, materials, equipment or crews. This can especially be true when we have problems with underground lines because we may be required to dig to access and repair the line.

The length of the outage depends on how many total outages we have across the system as well. When there are several outages to restore at one time, we work to restore power to the largest numbers of affected members in the shortest amount of time. This is an efficient way to restore power outages, but sometimes it can impact how quickly we’re able to respond to an outage that may only affect one or two members.

How can I stay informed of your progress during an outage?
JOEMC has several options to keep you updated on our progress during major outages. Our outage map is available online at joemc.com and shows you where and how many members are experiencing outages. Updates are often posted in the news section of our website as well. These are both good sources for staying updated because they’re available on mobile devices. However, none of these options are a replacement for our 24-hour customer service number. Please always call (910) 353-7117 or (800) 681-4146 to report an outage.

This season, you’ve got CONNECTIONS…


Jones-Onslow customers have saved well over $1 million on prescription drugs alone with their Co-op Connections Card! This card connects you to savings at hundreds of pharmacies and businesses across our service area and thousands more nationwide. So…stuff your stockings for less this holiday season and enjoy the benefits of being a Jones-Onslow customer.

Be on the lookout for a Co-op Connections Card sticker at local businesses. For a complete list of available savings click here.


‘Tis the season for safety and savings!

It’s the most wonderful time of the year! This month, twinkling lights, shimmering trees and festive decorations bring cheer to our homes and communities. By following these tips, you can ensure that your holidays aren’t just happy, but they’re also energy-efficient and safe.

  • Consider using LED lights to decorate instead of incandescent bulbs. Not only will these lights use less energy and last longer than larger bulbs, but they’re also safer around children because they don’t get hot like traditional lights.
  • Set holiday lights on automatic timers to minimize the time lights stay on overnight and during the day.
  • Use your kitchen appliances efficiently. Try running your dishwasher with full loads and opting for the “air-dry” setting. Try baking multiple dishes in the oven at the same time, and use a crockpot rather than electric ovens when you can. All of these small adjustments can make a difference in reducing your energy bill this winter.
  • Before putting up holiday decorations, check all lights for frayed wires, damaged sockets, or cracked insulation.
  • Don’t over-load electrical outlets.
  • Make sure outdoor cords, plugs and sockets are weatherproof. Never let a cord run through a puddle, even if it says it’s weatherproof.
  • Only buy lights that contain the Underwriters Laboratories (UL) label to ensure they meet adequate safety requirements.
  • Don’t leave a lit Christmas tree unattended and always turn off tree lights before going to bed.

For more information about how to stay safe and energy-efficient all year round, visit us at joemc.com.


Thankful this Holiday Season…

We’re gearing up for the finish of another year and if you’re like me, your thoughts have begun to turn toward the season of thankfulness.

It is good to live and work in communities like ours. From Jones County to Topsail Island and all that lies between, everywhere I look I see examples of gratitude and kindness between the members of this co-op, the board of directors, and employees. These genuine relationships were most evident during last month’s visit from Hurricane Matthew when the emails and phone calls streamed in, thanking our employees and staff for their efforts to restore electric service. We are always glad to have opportunities to know what our members think, whether we’re at the annual meeting or other community events, in the field or in the office.

I am particularly thankful this month and year round for each Jones-Onslow employee, past and present, who dedicates their time and talent to the work of the co-op. Whether it’s in the accounting department or the warehouse, in metering or operations, customer service or energy services, employees go above and beyond the call of duty to do their part to make this cooperative the best it can be.

I feel confident in saying that your cooperative has the best people expertly doing their jobs to bring members safe, affordable, and reliable electric service day in and day out. They often choose to put the needs of the co-op and the members ahead of their own to get the job done. That is exactly the type of commitment to co-op and community that has made us strong, and I admire it. I am proud to be the CEO of such a dedicated family of employees.

There are many different specialized departments at JOEMC. They represent a wide variety of professional disciplines that work together to give you the quality of service you rely on. In the cooperative spirit, we do our best to foster a positive climate where employees are encouraged to learn and grow so they can maximize their potential and do their best for you. And finally, we strive to treat each other and all our members with respect and dignity, and in doing so, give a little thanks each day for the opportunity to serve you.

Happy Thanksgiving and I hope you and your family will enjoy the upcoming holiday season.

Why does JOEMC Replace Utility Poles?

You probably don’t pay much attention to the utility poles found throughout JOEMC’s service territory, but did you know these tall structures are the backbone of our distribution network?

Strong, sturdy utility poles ensure a reliable electric system, which is why we routinely inspect the thousands of poles found on our lines. Throughout the year, our crews check poles for decay caused by exposure to the elements. They know which poles are oldest and conduct inspections through a rotational process. Typically, a standard wooden distribution pole is expected to last more than 50 years.

Occasionally, poles need to be replaced for other reasons besides decay and old age. Weather disasters, power line relocation and car crashes are potential causes for immediate replacement. When possible, the cooperative communicates when and where pole replacements will take place so that members can stay informed of where crews will be working.

Here is a quick breakdown of how crews replace a utility pole:

  • When a pole needs to be replaced, crews will start the process by digging a hole, typically next to the pole being replaced. The depth of the hole must be 15 percent of the new pole’s height.
  • Next, the new pole must be fitted with bolts, cross arms, insulators, ground wires and arm braces – all of the necessary parts for delivering safe and reliable electricity.
  • Finally, crews safely detach the power lines from the old pole. The new pole is then raised and guided carefully into position, and the lines are attached, leaving the new pole to do its job.

So, the next time you come across a Jones-Onslow crew replacing a pole, use caution and know that this process ensures a more reliable electric system for you—our members.



Community Festivals Highlight Holiday Season…

  • 61st Annual Jacksonville Christmas Holiday Parade (presented by Marine Federal Credit Union). Saturday, November 19 starting at 9:45am at Coastal Carolina Community College. Contact the Greater Jacksonville/Onslow Chamber of Commerce at (910) 347-3141 for more information.
  • 37th Annual Swansboro Christmas Flotilla. Friday, November 27 starting around dusk at the Swansboro waterfront. Contact the Swansboro Festival Committee at (910) 326-7370 or the Swansboro Chamber of Commerce at (910) 326-1174 for more information.
  • 14th Annual Festival of Trees. The Festival will be held November 19-21 at the American Legion Building at the Onslow Fairgrounds in Jacksonville. Admission is a $2 donation and the event is presented by the Onslow Caregivers Inc. to raise funds for Onslow County Home Health and Hospice patients. Hours are: November 19, 10am-7pm; November 20, 11am-6pm and November 21, 8:30am-1pm. For more information call (910) 324-1650 or email jhcoloe@centurylink.net or TerryJarman@earthlink.net.
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