Electricity powers our lives. We depend on it for nearly everything we do. We understand power outages are never convenient and it’s frustrating when you’re left in the dark…and your neighbor is not.

There are numerous reasons why your neighbors may have power during an outage and you don’t.
The power grid is broken into sections, so it’s possible that your neighbors are on a different supply line than you. Or there may be trouble just on the portion supplying your immediate area. The cause of the outage can also be isolated to either one transformer or a group of transformers. The problem may affect
only the power lines connecting to your house or business. Also, keep in mind… that your neighbors might own a generator that provides electricity during an outage.

Why can’t you tell me exactly when my power will be restored?
We never know what we are going to find when we respond to an outage call, so it’s hard to predict when we’ll have the power back on. When a crew arrives to make repairs, we have to investigate the cause of the outage first. Often we find problems that require additional time, materials, equipment or crews. This can especially be true when we have problems with underground lines because we may be required to dig to access and repair the line.

The length of the outage depends on how many total outages we have across the system as well. When there are several outages to restore at one time, we work to restore power to the largest numbers of affected members in the shortest amount of time. This is an efficient way to restore power outages, but sometimes it can impact how quickly we’re able to respond to an outage that may only affect one or two members.

How can I stay informed of your progress during an outage?
JOEMC has several options to keep you updated on our progress during major outages. Our outage map is available online and shows you where and how many members are experiencing outages. Members can also enroll in the free outage text alert program where you can report and receive updates about power outages. Finally, for large-scale outages that occur, updates will be posted on the co-op’s Facebook page and in the News section of our website.

However, none of these options are a replacement for our 24-hour customer service number. Please always call (910) 353-7117 or (800) 681-4146 to report an outage.