Understanding your Bill
Bills are prepared monthly and reflect an average of 30 days electric use. Bills are due and payable upon receipt. Payment may be made by mail, automatic bank draft, credit card draft, online, or in person at either of the cooperative’s two offices. Return envelopes are provided with the bill for your convenience. If you have a question about your bill that you want answered in person rather than by phone, customer service representatives are available during normal business hours. They can also discuss services and programs that can save you time and money. Night and weekend deposit boxes are located at each of the offices for after-hour payments. Be sure to enclose the bill stub when using the night deposit box or sending payments by mail. Bills are delinquent if not paid by the due date appearing on the bill and are subject to a late payment charge. If you do not receive a bill when it’s expected, contact us and a duplicate will be mailed to you.
Jones-Onslow EMC is committed to making your experience with us enjoyable. That’s why we’ve worked hard to ensure that your monthly bill is easy to read and keeps you fully up-to-date on your account.
Each month you will be mailed a detailed electric bill showing your meter readings, electric usage and charges. Also enclosed with the bill will be our monthly newsletter (Spotlight) and a self-addressed return envelope for your convenience in returning your payment by mail. Simply tear off the remittance coupon at the bottom of your bill and place it in the envelope, along with your payment, and deliver or mail the envelope to us in time for your payment to be posted by the due date indicated on the bill.
If you prefer to have one combined, single page statement for ease in submitting your remittance or ease of viewing multiple electric accounts, then Group Billing is for you. Group Billing enables electric bills for members with multiple meters that are read on the same day each month to be sent to one mailing address. All of the individual electric statements will still be included in the monthly billing, but a summary statement will also accompany the individual statements. The summary statement will list each electric account number, service address and the individual amount of each electric account for that month. A combined total of the individual bills will be presented at the bottom of the summary statement. To remit payment on all of the included accounts, simply include the summary coupon reflecting the total of these electric accounts each month.
Are you on a budget? Does your electric bill vary each month? Budget billing can help. Budget billing guarantees you no surprises when you receive your electric bill. With budget billing you pay the same predetermined amount each month.
Each month on your electric bill your actual electric use is compared to the projected figures. If there are any large discrepancies in the two amounts, contact us to discuss adjusting the budgeted amount.
Each year the two figures are compared again. If you have overpaid your bills during the previous twelve months, a refund check for the overpaid amount will be issued. If you have underpaid, the excess amount will be due with the following bill.
If you are not currently a budget billing customer, you can start participating in the program at any time. There are certain credit requirements and restrictions.
Online Bill Pay
With our online bill payment service you can save time, gas and stamps by visiting our website to pay your electric bill. This is a simple, fast and accurate service that enables you to pay your bill with an echeck, Visa, MasterCard, American Express, or Discover Card just about anytime, anywhere you have access to the Internet. You can also view the current balance on your electric account and review electric use for the past 12 months. When you make a payment online using our service, a confirmation of your payment is given and the amount owed immediately updates on the View Your Current Balance screen.
The Bank Draft Payment Plan can eliminate the hassle of writing a check each month. You can arrange to have the payment deducted from your bank checking or savings account, your debit card or credit card electronically.
Face to Face
Both locations offer the convenience of paying your bill at the cashier counter or the drive-thru window.
You may mail your payment to the following address: 259 Western Boulevard, Jacksonville, NC 28546.
You can pay your electric bill with Visa, MasterCard, American Express or Discovery Card in person, at the office, over the phone, or on-line. Credit card payments are not accepted at the drive-thru window.
For your convenience, a night deposit box is located at both Jones-Onslow EMC offices. Payments put in the night drop after normal business hours are typically posted to your account on the next business day. Payments dropped in the night drop during normal working hours will be posted to your account on the same day.