Understanding Your Electric Bill
Bills are prepared monthly and reflect an average of 30 days electric use. Bills are due and payable upon receipt. Payment may be made by mail, automatic bank draft, credit card draft, online, or in person at either of the cooperative’s two offices. Return envelopes are provided with the bill for your convenience. If you have a question about your bill that you want answered in person rather than by phone, customer service representatives are available during normal business hours. They can also discuss services and programs that can save you time and money. Night and weekend deposit boxes are located at each of the offices for after-hour payments. Be sure to enclose the bill stub when using the night deposit box or sending payments by mail. Bills are delinquent if not paid by the due date appearing on the bill and are subject to a late payment charge. If you do not receive a bill when it’s expected, contact us and a duplicate will be mailed to you.
Jones-Onslow EMC is committed to making your experience with us enjoyable. That’s why we’ve worked hard to ensure that your monthly bill is easy to read and keeps you fully up-to-date on your account.