Medical Alert Status
If you or someone at your location uses life-sustaining equipment powered by electricity, you may qualify for placement on our “medical alert” list. Your account will be coded to make our customer service representatives aware of your situation. We will notify you before any scheduled outages (for maintenance or repair). And, during unexpected outages, you’ll receive high priority as we restore power. You can download an application form here or you can stop by one of our offices or call us at (910) 353-1940 or (800) 682-1515. The application requires documentation from your physician (it must be updated every year) to support your medical needs.
Once we code your account as critical, please let us know of any changes to your phone number, mailing address, physical address or email address so we can update your information in our customer database.
Remember…unexpected outages (due to weather, animals on the lines, etc.) mean that we can’t guarantee continuous electric service, even for customers with critical care status. You should make arrangements to have a backup power source for this equipment.