Billing Options

Standard Billing
Each month you will be mailed a detailed electric bill showing your meter readings, electric usage and charges. Also enclosed with the bill will be our monthly newsletter (Spotlight) and a self-addressed return envelope for your convenience in returning your payment by mail. Simply tear off the remittance coupon at the bottom of your bill and place it in the envelope, along with your payment, and deliver or mail the envelope to us in time for your payment to be posted by the due date indicated on the bill.

Group Billing
If you prefer to have one combined, single page statement for ease in submitting your remittance or ease of viewing multiple electric accounts, then Group Billing is for you. Group Billing enables electric bills for members with multiple meters that are read on the same day each month to be sent to one mailing address. All of the individual electric statements will still be included in the monthly billing, but a summary statement will also accompany the individual statements. The summary statement will list each electric account number, service address and the individual amount of each electric account for that month. A combined total of the individual bills will be presented at the bottom of the summary statement. To remit payment on all of the included accounts, simply include the summary coupon reflecting the total of these electric accounts each month.

Paperless Billing
If you check your email more often than regular mail, paperless billing is for you! You can have your monthly electric bill notification e-mailed to you.

It’s simple and convenient. When you choose paperless billing, you will receive an email each month when your statement is available to view online at the JOEMC website. Multiple layers of online security protect your personal information and you can keep private financial information out of your postal mailbox.

If you already have an online billing account set up, log-in and select the “Account Management” option from the column on the left side of the page. You’ll then choose the “Paperless Options” tab and be able to choose from email notification and paperless bill. Check out Notifications (also on the left side of the page) to set up a reminder for due dates.

If you don’t have an online billing account established, signup is easy. Go to the Payment Options section under the Member Account tab and quickly register. Please note that you’ll need your electric account number to complete the registration.

If you have any further questions, explore our Frequently Asked Question Section, call the office at (910) 353-1940 or (800) 682-1515 or email us.

Budget Billing
Are you on a budget? Does your electric bill vary each month? Budget billing can help. Budget billing guarantees you no surprises when you receive your electric bill. With budget billing you pay the same predetermined amount each month.

Each month on your electric bill your actual electric use is compared to the projected figures. If there are any large discrepancies in the two amounts, contact us to discuss adjusting the budgeted amount.

Each year the two figures are compared again. If you have overpaid your bills during the previous twelve months, a refund check for the overpaid amount will be issued. If you have underpaid, the excess amount will be due with the following bill.

If you are not currently a budget billing customer, you can start participating in the program at any time during the year (a minimum requirement to establish budget billing is a 12 month billing history at the service address). There are certain credit requirements and restrictions.

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Stay Plugged In

Going out of the country for an extended period of time? Storm in our area and you want to see an up-to-date outage map? Wondering if we service the new location where you're moving? Maybe you want to set up an automatic draft or just manage your account? Our resource page has all the information you need at the click of button.

Resources