Hurricane Florence left a path of destruction, flooded communities, and outages to 96% of our system. We understand the financial and emotional impact this storm played on each of our members. Whether you evacuated before the storm, suffered damage to your home as a result of the storm, or lost food due to being without power for days, we want you to know that we sincerely care and want to try to help you through the aftermath of the storm.
We will stop collection procedures until November 1, 2018. Additionally, we are waiving the late fees on your next billing (for the month of bills created after September 13, 2018) and any late payments during this time will not affect your account’s credit rating.
Your bill will still display the normal due date and cut-off date however these procedures will be delayed until November 1.
Please remember, you will still be billed monthly for the electricity that you use… don’t let your account get too far behind. If you have any questions please call the office at (910) 353-1940 or (800) 682-1515 or email us at firstname.lastname@example.org.
We hope this flexibility will help you “weather” the next month without worry of being charged a late fee or being disconnected.