JOEMC scored an 89 out of a possible 100 for customer service and satisfaction on the American Customer Satisfaction Index (ACSI) for the second quarter of 2019. With this score, the cooperative, who surveys members twice a year to gauge how we are performing, received our highest score since 2017.
The ACSI is a nationally recognized measurement tool that takes feedback and uses that data to develop an overall score. The score can then be compared to other similar companies across the nation to gauge performance. JOEMC uses feedback from this survey to improve our processes and customer interaction.
The most recent survey results of cooperative members placed JOEMC as one of the highest-scoring cooperatives (again an 89) amongst other high-performing electric cooperatives (the highest score amongst electric cooperatives was 90).
At the local level, customers gave JOEMC a satisfaction score of 9.28 (out of a possible 10). Other scores in the survey include a 9.42 for providing reliable service, a 9.33 for being committed to the community, a 9.29 for having knowledgeable employees, a 9.23 for restoring electric service when the power goes out, and a 9.07 for handling member complaints or problems.