JOEMC scored an 88 out of a possible 100 for customer service and satisfaction on the American Customer Satisfaction Index (ACSI) for the second quarter of 2014. Since 2004, JOEMC has surveyed customers using the ACSI to gauge how we are performing in our jobs.
The ACSI is a nationally recognized measurement tool that takes feedback from customers and uses that data to develop an overall score for the company. The score is then compared to other similar companies across the nation to gauge performance. JOEMC uses your feedback from this survey to improve our processes and as a reminder that each interaction we have with you paints a portrait of the cooperative.
The most recent survey results of cooperative customers placed JOEMC as one of the highest scoring cooperatives (again an 88) amongst other high-performing electric cooperatives. As a comparison, other cooperatives, across the nation, scored an average of 81 for the second quarter of 2014.
At the local level, customers gave JOEMC a satisfaction score of 9.25 (out of a possible 10). Other scores in the survey include a 9.33 for providing reliable service, a 9.22 for having knowledgeable employees, a 9.18 for handling customer complaints or problems, a 9.14 for being committed to the community, and a 9.11 for restoring electric service when power goes out.
We want to thank you for recognizing our efforts to provide the best service possible and we will continue to work hard and look out for your best interests.