There’s a misconception that underground electric service is worry free. Instead, underground service has its own service and maintenance challenges.

Doing maintenance or repair work and performing routine inspections on a padmount transformer requires crews to open the cabinets. That’s why it is imperative that members not obstruct the cabinets with plants, shrubs or lawn ornaments. Likewise, it is important to call the NC One Call Center at 811 or 1-800-632-4949 to have underground utilities located before beginning any outdoor project, including pouring concrete, building a new deck, erecting fencing, or tilling for a garden.

Allow three business days for all underground utilities to be identified and marked before beginning your project.

For other safety tips visit our Customer Service page and click on the SAFETY icon.