It’s amazing what we learn through listening and observation. New products and services are more likely to gain the satisfaction of consumers when their introduction follows market research.
Here at JOEMC, we’ve provided members with a mobile-friendly website, enabling you to check the status of your electric service, conduct routine business (updating account information), or simply paying your bill, anywhere or anytime. In fact, in 2017 we received over 72,000 bill payments (just over 6,000 per month) from members who utilized our mobile-friendly website and bill-paying system.
These mobile services are just new ways of connecting with the folks at JOEMC, like the customer service representatives you reach when you call us, or greet you from behind the counters at our office. They help us offer quality services you expect us to provide.
Our goal is to find ways to help you control energy costs. That’s why we communicate with you about energy prices and ways we can work together to help ease the burdens on your wallet. Our website, joemc.com, which includes an Energy Center section, provides resources (such as on-line energy audits, videos and other websites) as well as tons of energy-savings tips that you can download. And don’t forget to take advantage of other services or programs like budget billing, HVAC and EnergyStar appliance rebates, or a free in-home energy audit where a JOEMC representative will visit your home and give it an energy check up!
Listening improves understanding, builds trust, strengthens relationships and fosters cooperation. It’s also crucial to collaboration and success.
That’s why JOEMC still loves talking and interacting with its members. Our annual meeting is a social event for our whole coop family. We hope you’ll make plans now to join us next month (Friday, March 23, at the American Legion Building at the Onslow County Fairgrounds in Jacksonville) to conduct co-op business and to also have fun and win some prizes.
So, how do we serve you better in 2018? The same way many of us try to serve community, society and family better, each day—by listening. In our offices, on telephones and in our face-to-face meetings, we’re ready to listen.
When you have questions about energy efficiency, electrical service or any of our products or services, just ask us. When we know just what you want, we’re in a better position to deliver successful results. So, drop in and see us, we’re always glad to hear from you.