Learn more about FlexPay

FlexPay puts you in the driver’s seat

Does the timing of your electric bill match the timing of your payday? Would you like to take the stress out of due dates and avoid late fees?

Now is the time to speed up or slow down your payments with a new plan that allows you to pay for electricity on your schedule. FlexPay gives you greater control and offers you the flexibility to purchase electricity when you want—daily, weekly, or monthly. You pay when it works for you—in amounts that fit your budget. The choice is yours.

Think of FlexPay as putting gas in your car.  You can add a little gas or fill up the vehicle’s tank, depending on what the gas gauge reads.  In the same way, Flexpay allows you to purchase small amounts of electricity every few days or “fill up the tank” and not worry about it for a more extended period of time.  

You decide when you want to use electricity. You choose when you want to buy more. It gives you the tools to manage your energy use better and take charge of your monthly bills by paying lower startup costs and having the convenience of paying for your electricity on your schedule.

Rates, taxes, and facility charges are the same as accounts on a conventional residential billing plan. But, participants are NOT required to make a security deposit, and there is no disconnect, reconnect, or late fees.

Because FlexPay is a self-managed, pay-as-you-go program, you are responsible for monitoring and keeping a credit account balance. It is also the end of a paper bill in the mail. Instead, your account balance can be reviewed anytime, anywhere from your smartphone, tablet, or computer.

Once enrolled in FlexPay, a member must purchase at least $75 worth of energy to start and have access to the internet or the ability to receive text messages. JOEMC reads your electric meter daily, and the amount associated with that day’s electric service is deducted from your account balance.

Frequently Asked Questions

If it is easier to make daily or weekly payments rather than one larger monthly payment, FlexPay may be right for you.

Statistics also indicate that “pay-as-you-go” electricity programs often help lower consumption due to members’ awareness of usage patterns. So, if you’re interested in monitoring and lowering your electricity use, you may potentially benefit from FlexPay.

Yes, ask a representative at one of our local offices about the benefits of FlexPay. Learn more or to sign-up, call 910-353-1940.

There’s never a deposit or a fee with FlexPay. If you’re already a Jones-Onslow EMC member who has paid a deposit, it will be directly applied to your account. And, there are never any fees. If your account balance runs low, you simply make a payment to “refuel” your account to the level you desire.

No, with FlexPay instead of receiving a traditional paper bill, usage is calculated daily and you purchase electricity as you need it using cash, check, debit or credit card. You can also make payments in our office between 8:30 a.m. and 5 p.m., or anytime by phone, online, or at any of our district payment kiosks.

That’s entirely up to you! That’s one of the benefits of FlexPay: You create the program that fits your budget and make purchases on your own timetable. You can purchase enough electricity to last a day, a week, a month, or more. The only requirement is that you maintain a credit balance.

When you set up your FlexPay account, you’ll be asked whether you want to receive messages about your account status by text or email. 

You can also check your account balance and monitor your usage through the JOEMC Member Portal or mobile app.

Through the Member Portal or JOEMC mobile app you can see how much electricity you use on any given day. Typically, consumers don’t realize how much electricity they’ve used or how much it will cost until their bill arrives but this feature can help you better understand and control your electricity usage and costs.

Payments can be made 24 hours a day, 7 days a week through our mobile app, phone system, or online at joemc.com with an e-check or credit card.  In addition we have six kiosk located through-out our service area where you can make payments  using cash, check or credit cards.

*Please note that FlexPay accounts are not eligible for pay arrangements or time extensions.

That is the beauty of this program: It is entirely up to you.  Members can add any dollar amount the need or that fits into their budget.  The only requirement is that you maintain a credit balance.

Payment is at the member’s discretion.  Once your account reaches a zero balance, it is subject to immediate disconnection.  If you do not purchase more power, the meter will be turned off.  The minimum amount accepted to refill your pre-pay account is $20 plus any amount owed on the account at the time of reconnection.

No! With FlexPay, you’re still a Jones-Onslow EMC member. You still accumulate capital credits based on the amount of electricity you purchase and receive your portion of capital credits funds as they are “retired” over time.

The initial payment is $100.00.  This includes a $25.00 adminstrative fee and a credit balance of $75.00 towards the puchase of electricity. 

To sign-up or switch your account to the FlexPay program, members can call Jones-Onslow EMC at 1-800-682-1515 or visit our Jacksonville or Sneads Ferry offices between 8 a.m. – 5 p.m. Monday thru Friday.

Yes, you will be charged a FlexPay processing fee of sixteen cents per day when using this program. 

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