Medical Alert Status
If you or someone at your location uses life-sustaining equipment powered by electricity, you may qualify for placement on our “medical alert” list. Your account will be coded to make our customer service representatives aware of your situation. We will notify you before any scheduled outages (for maintenance or repair). And, during unexpected outages, you’ll receive high priority as we restore power. You can download an application form here or you can stop by one of our offices or call us at (910) 353-1940 or (800) 682-1515. The application requires documentation from your physician (it must be updated every year) to support your medical needs.
Once we code your account as critical, please let us know of any changes to your phone number, mailing address, physical address or email address so we can update your information in our customer database.
PLEASE NOTE: Participation in the Medical Alert Program does not prevent your service from being disconnected if your account goes unpaid. We also cannot guarantee restoration times during outage situations. If you require electricity for life support equipment, please make arrangements for back-up power or relocate temporarily to a location that has power.