Customer Service

Our Mission

We're Here to Light Up Your Life​

Integrity. Accountability. Innovation. Commitment to community…they are the cornerstones of JOEMC’s philosophy to providing uncompromised excellence in customer service to our members. Whether it’s connecting service to your home or business, restoring power outages, requesting a new security light, or simply inquiring about your electric account, our goal is to put members and their needs first.

Billing & Payment Options

We give you options on how to pay your bills that fit your needs.

Service Request

Conveniently start or stop service at your home or business.

Business Accounts

Resources and billing and payment information for businesses.


Frequently asked questions about starting service, billing, payment, communications, and more.

Medical Alert Status

Life-sustaining equipment powered by electricity may qualify you for our medical alert list.


Safety is a top priority at JOEMC. Stay informed on ways to keep your home or business safe.