We do our best to avoid them, but there’s no way around it…power outages occasionally happen.

Outages are rare for most co-op members and only last a few hours. But when major storms like hurricanes impact our area, extended outages are unavoidable.

So when the power goes out, how do JOEMC crews know where to start working? How do you know if your outage has been reported? We’ve got answers to these questions and more, and it all starts with a safe, efficient plan for power restoration.

When the lights go out, and it’s safe for our crews to begin the restoration process, they start by repairing power lines and equipment that will restore power to the greatest number of people in the shortest time possible. Though we can’t control the weather, we can prepare for it. JOEMC keeps a supply of extra equipment on hand so we can quickly get to work in the event of an outage. When widespread outages occur, multiple crews will be out in the field, simultaneously working to repair damage at numerous locations. We also coordinate with nearby co-ops to bring in additional crews when necessary.

A proactive approach to maintenance helps minimize the chance of prolonged outages; this is why you see Jones-Onslow EMC crews periodically trimming trees and clearing vegetation near rights-of-way. Trimming improves power reliability for our entire community. We love trees too, but it only takes one overgrown limb to knock out power for a whole neighborhood. In addition to managing vegetation, we regularly inspect utility poles, power lines, and other critical equipment to maintain a more reliable system.

If you experience a power outage, don’t assume a neighbor reported it. It’s best to report the outage yourself, and we make it easy to do. The quickest way to report an outage is through our website or by calling 910-353-1940. In addition to reporting outages, JOEMC has implemented a text outage alert system; this allows members to receive text messages regarding outages in their area and the restoration process.

If you have a medical condition requiring electrical equipment, please let us know and always have a backup plan. This plan could include a portable generator, extra medical supplies, or moving to an alternate location until power is restored. If you plan to use a generator for backup power, read all safety information and instructions before use.

Mother Nature can be unpredictable, but as a member of Jones-Onslow EMC, you can feel confident knowing we’re standing by, ready to restore power as quickly and safely as possible.