Jones-Onslow needs your phone number on file. When you call, our outage management system attempts to match your phone number to your account and then alerts our staff. This enables us to dispatch a repair crew more quickly and efficiently.
If we don’t have an accurate phone number associated with your account, it could delay repair of your electric service.
DON’T KEEP US IN THE DARK. UPDATE YOUR INFORMATION!
How to update your phone number:
- Visit joemc.com and log in to pay bill, then click account management from the list on the left side of the screen. Click the contact info tab to add or change your phone numbers.
- Use our automated phone system: Dial (910) 353-1940, press 2. The prompts will walk you through on how to change your number. *You will need your account number.
- Speak with one of our Consumer Representatives at (910) 353-1940 or stop by our main office at 259 Western Boulevard, Jacksonville or our district office at 1225 NC Highway 210, Sneads Ferry.