Power outages…

Why do my neighbors have power during an outage and I don’t?
It can be frustrating to see lights across the street when you are sitting in the dark. The power grid is broken into sections, so it’s possible that your neighbors are on a different supply line or there may be trouble just on the portion supplying your immediate area. The cause of the outage may be isolated to one transformer or a group of transformers, or the problem may affect only the power lines connecting to your house or business. Keep in mind, too, that your neighbors might own a generator that provides electricity during an outage.

Why can’t you tell me exactly when my power will be restored?
We never know what we are going to find when we respond to a call, so it’s hard to predict when we’ll have the power back on. When a crew arrives to make repairs, we have to investigate the cause of the outage first. Often we find problems that require additional time, materials, equipment or crews. This can especially be true when we have problems with underground lines because we may be required to dig to access and repair the line.

The length of the outage depends on how many total outages we have across the system as well. When there are several outages to restore at one time, we work to restore power to the largest numbers of affected members in the shortest amount of time. This is an efficient way to restore power outages, but sometimes it can impact how quickly we’re able to respond to an outage that may only affect one or two members.

How can I stay informed of your progress during an outage?
JOEMC has several options to keep you updated on our progress during major outages. Our outage map is available online at joemc.com and shows you where and how many members are experiencing outages. Updates are often posted in the news section of our website as well. These are both good sources for staying updated because they’re available on mobile devices. However, none of these options are a replacement for our 24-hour customer service number. Please always call (910) 353-7117 or (800) 681-4146 to report an outage.



Jones-Onslow customers have saved well over $1 million on prescription drugs alone with their Co-op Connections Card! This card connects you to savings at hundreds of pharmacies and businesses across our service area and thousands more nationwide. So…stuff your stockings for less this holiday season and enjoy the benefits of being a Jones-Onslow customer.

Be on the lookout for a Co-op Connections Card sticker at local businesses. For a complete list of available savings click here.


‘Tis the season for safety and savings!

It’s the most wonderful time of the year! This month, twinkling lights, shimmering trees and festive decorations bring cheer to our homes and communities. By following these tips, you can ensure that your holidays aren’t just happy, but they’re also energy-efficient and safe.

  • Consider using LED lights to decorate instead of incandescent bulbs. Not only will these lights use less energy and last longer than larger bulbs, but they’re also safer around children because they don’t get hot like traditional lights.
  • Set holiday lights on automatic timers to minimize the time lights stay on overnight and during the day.
  • Use your kitchen appliances efficiently. Try running your dishwasher with full loads and opting for the “air-dry” setting. Try baking multiple dishes in the oven at the same time, and use a crockpot rather than electric ovens when you can. All of these small adjustments can make a difference in reducing your energy bill this winter.
  • Before putting up holiday decorations, check all lights for frayed wires, damaged sockets, or cracked insulation.
  • Don’t over-load electrical outlets.
  • Make sure outdoor cords, plugs and sockets are weatherproof. Never let a cord run through a puddle, even if it says it’s weatherproof.
  • Only buy lights that contain the Underwriters Laboratories (UL) label to ensure they meet adequate safety requirements.
  • Don’t leave a lit Christmas tree unattended and always turn off tree lights before going to bed.

For more information about how to stay safe and energy-efficient all year round, visit us at joemc.com.


Stay Plugged In

Going out of the country for an extended period of time? Storm in our area and you want to see an up-to-date outage map? Wondering if we service the new location where you're moving? Maybe you want to set up an automatic draft or just manage your account? Our resource page has all the information you need at the click of button.