Customer Alert: Unaffiliated Bill Payment Service Targeting Jones-Onslow Members…

Please be aware…it has recently come to our attention that a company known as Doxo, Inc., which is not affiliated with Jones-Onslow EMC, is using our logo, contact information and reputation to market

its online bill payment service to potential customers. We are not in partnership with this company and have not authorized them to use our logo or materials. Furthermore, we do not require that members use Doxo’s services to pay our invoices.

We already offer secure online bill pay from our website, as well other payment options, including automatic draft and budget billing. As an electric cooperative rooted in the community it serves, we put people — our members — first. That’s why we’ve created options for paying your bill that are convenient, secure and trustworthy, and that’s why we’re asking you to be alert about this issue.

If you enjoy the convenience of online bill pay, please make sure you have gained access to our payment portal by clicking through from our website. Our members matter, and our promise is to continue to look out for you.


JOEMC Ranks Among Highest in Customer Satisfaction

JOEMC scored an 86 out of a possible 100 for customer service and satisfaction on the American Customer Satisfaction Index (ACSI) for the second quarter of 2015. For over 10 years, JOEMC has surveyed customers using the ACSI to gauge how we are performing in our jobs.

The ACSI is a nationally recognized measurement tool that takes feedback from customers and uses that data to develop an overall score for the company. The score is then compared to other similar companies across the nation to gauge performance. JOEMC uses your feedback from this survey to improve our processes and as a reminder that each interaction we have with you paints a portrait of the cooperative.

The most recent survey results of cooperative customers placed JOEMC as one of the highest scoring cooperatives (again an 86) amongst other high-performing electric cooperatives. As a comparison, other Touchstone Energy Cooperatives, across the nation, scored an average of 77 for the second quarter of 2015.

At the local level, customers gave JOEMC a satisfaction score of 9.06 (out of a possible 10). Other scores in the survey include a 9.35 for providing reliable service, a 9.15 for restoring electric service when power goes out, and a 9.07 for hav– ing knowledgeable employees.

W e want to thank you for recognizing our efforts to provide the best customer service possible… we will continue to work hard for you and look out for your best interests.



Medical Alert Status

If you or someone at your location uses life-sustaining equipment powered by electricity, you may qualify for placement on our “medical alert” list. Your account will be coded to make our customer service representatives aware of your situation. We will notify you before any scheduled outages (for maintenance or repair). And, during unexpected outages, you’ll receive high priority as we restore power. You can download an application form here or you can stop by one of our offices or call us at (910) 353-1940 or (800) 682-1515. The application requires documentation from your physician (it must be updated every year) to support your medical needs.

Once we code your account as critical, please let us know of any changes to your phone number, mailing address, physical address or email address so we can update your information in our customer database.

Remember…unexpected outages (due to weather, animals on the lines, etc.) mean that we can’t guarantee continuous electric service, even for customers with critical care status. You should make arrangements to have a backup power source for this equipment.

Landscaping…A Beautiful Way to Save Energy Around Your Home

You’ve upgraded your appliances, insulation, and lighting to help lower your monthly electric bill. What else can you do? The U.S. Department of Energy claims landscaping with energy efficiency in mind, on average, could save enough energy to recoup your investment in less than eight years.

Climate Clarity — Climate determines the direction your landscaping planning should take. The Southeast offers a hot and humid climate, so summer breezes are welcome. Residents in these areas should make the most of summer shade, but use trees that will eventually lose leafs (deciduous) to let winter sun shine through.

Simple Shading — You might be protected from the hot summer sun in your home, but your electric bill isn’t. Solar heat absorbed through windows and your roof causes your air conditioner to work harder.
Shading a home with trees could drop the surrounding air temperature by as much as 9 degrees Fahrenheit. It gets better closer to the ground—since cool air sinks down, the air under trees may be up to 25 degrees cooler than the air over the driveway.
Different trees serve unique purposes. To block summer solar heat but let the winter sun through, use deciduous trees. Evergreens trees and shrubs are ideal to provide continuous shade and block heavy winds.
Shading takes time. For example, a 6-foot to 8-foot deciduous tree planted near a home will begin shading windows in a year. Depending on the species and the home, the tree will shade the roof in five to 10 years.

Windbreaks — Shrubs and trees create windbreaks—essentially walls to keep the wind chill away from a home. Why is that important? Wind speed lowers outside air temperatures. A windbreak reduces wind speed nearby, saving your home from higher heating costs.
It’s best to block wind with a combination of trees and shrubs with low crowns—foliage which grows close to the ground. Evergreens are ideal, and when combined with a wall or fence these windbreaks can deflect or even lift wind over a home.

Ready, Set, GROW! — Remember, your landscaping plan depends on your climate and how your home is situated. Find out more about your climate, microclimates, shading dos and don’ts, and windbreaks at To learn more ways to save energy around your home, visit

New Self-Help Features Enhance JOEMC Website

Making life easier for customers is one of JOEMC’s top goals.

Certainly that means keeping the power on — or getting it back on quickly if an outage occurs — so that customers can enjoy their homes, have jobs, and enjoy life without having to worry. Reliable electricity is at the heart of our business but making life easier for you also means being as easy as possible to do business with us, when you need us.

And while we’re committed to always having a person available to serve you when you call or visit the office, we also work to make your life easier by offering automated telephone service options as well as enhanced features at our website. We highlighted the automated phone options in the past and now we’d like to let you know what new features are available to you online.

In addition to being able to pay your monthly bill, start and stop electric service, or request a security light repair or tree trimming order, you can now:

  • View the actual bill that you receive in the mail each month which includes usage information, payment history, and other vital information.
  • Schedule a payment on your electric account for a future date or direct a portion of your payment to a previously established arrangement.
  • Update your account management settings including items like phone numbers, email addresses as well as your user password.
  • Sign up for paperless billing and receive an email notification when your bill has been issued.
  • Take advantage and sign up online for automatic checking or savings account draft as well as credit card draft.
  • Sign up to receive an email alert several days before your electric bill is due or to insure that you receive notification before a non-payment disconnection.


Stay Plugged In

Going out of the country for an extended period of time? Storm in our area and you want to see an up-to-date outage map? Wondering if we service the new location where you're moving? Maybe you want to set up an automatic draft or just manage your account? Our resource page has all the information you need at the click of button.