Give Your Home an Energy Inspection

  • On the next windy day, light a candle and hold it near any place where air can get inside—around windows and doors, plumbing fixtures, electrical panels, attic doors and cable and phone outlets. When the flame flickers, you have a draft. Seal it with caulking or weatherstripping.
  • Trade in those incandescent light bulbs for energy-saving compact fluorescents or LEDs.
  • Find out if your water heater feels warm to the touch. If it does, and especially if it was made before 1991, you may need to add an insulation blanket. Also check the thermostat setting. If you use a dishwasher that preheats water, you don’t need to set your water heater thermostat higher than 120 degrees.
  • Be good to your heating and cooling systems. Have furnaces and air-conditioners professionally checked and serviced annually. If you use a forced-air heating system, change the filter every month. A properly maintained system can use around 10% less energy than a system that’s not in top condition.
  • Find out how much attic insulation you have by simply measuring the depth. If you have less than a foot of insulation, you may need more. The Department of Energy recommends about 12 inches of fiberglass blanket insulation for most homes.

JOEMC Ranks Among Highest in Customer Satisfaction

JOEMC scored an 88 out of a possible 100 for customer service and satisfaction on the American Customer Satisfaction Index (ACSI) for the second quarter of 2014. Since 2004, JOEMC has surveyed customers using the ACSI to gauge how we are performing in our jobs.

The ACSI is a nationally recognized measurement tool that takes feedback from customers and uses that data to develop an overall score for the company. The score is then compared to other similar companies across the nation to gauge performance. JOEMC uses your feedback from this survey to improve our processes and as a reminder that each interaction we have with you paints a portrait of the cooperative.

The most recent survey results of cooperative customers placed JOEMC as one of the highest scoring cooperatives (again an 88) amongst other high-performing electric cooperatives. As a comparison, other cooperatives, across the nation, scored an average of 81 for the second quarter of 2014.

At the local level, customers gave JOEMC a satisfaction score of 9.25 (out of a possible 10). Other scores in the survey include a 9.33 for providing reliable service, a 9.22 for having knowledgeable employees, a 9.18 for handling customer complaints or problems, a 9.14 for being committed to the community, and a 9.11 for restoring electric service when power goes out.

We want to thank you for recognizing our efforts to provide the best service possible and we will continue to work hard and look out for your best interests.



Electricity Remains a Good Value…

Electricity continues to be a bargain, especially when compared to other goods. As demand rises and fuel prices increase, JOEMC is committed to providing safe, reliable electricity and keeping your electric bill affordable.

The cost of electricity grew at a slower pace — 3.2 percent a year, on average, between 2005 – 2013 than many other everyday goods. The U.S. Energy Information Administration (EIA reports homeowners across the nation pay an average of 11.7 cents per kwh. At JOEMC we keep costs even more affordable with the average price for power being 10.75 cents per kwh.

Despite efficiency upgrades, the average household needs more power to operate electronics every year, up almost 15 percent.

We work to keep your electricity safe, reliable and affordable. But you play a role in the price of your power as well. Just as you might cut back on eggs if on a tight budget, we can work with you to manage your electric bill. See how changes add up by going clicking here.


Balancing Beauty with Reliable, Safe Electricity

Trees are valuable to our landscape — they add beauty to our surroundings and enhance our environment. Those same trees, coming in contact with power lines, however, are the single leading cause of power outages.

In a continued effort to meet our mission of providing the most safe, reliable, and affordable electricity possible, while at the same time balancing the beauty of our landscape and being good environmental stewards, JOEMC utilizes a carefully planned Integrated Vegetation Management (IVM) Program.

The primary goal of our IVM Program is to develop an environmental-friendly approach to vegetation management that is designed to improve reliability, provide for safe and efficient operation and maintenance of our electrical system, maximize cost-effectiveness, and enhance member satisfaction.

This approach, which is evaluated for safety and environmental impact, includes both mechanical (maintaining right-of-way with equipment such as tractors and chain saws) as well as the spraying of chemical herbicides that have been tested and approved by the Environmental Protection Agency (EPA). Spraying of right-of-way is done in strict accordance with prescribed regulations. In addition, every right-of-way employee at JOEMC has their applicator license and is certified annually by the State of North Carolina.

The herbicides used are not common “weed killers” but are plant specific, selective chemicals. The objective is to change the vegetation of the right-of-way areas from aggressive plants, like pine and wax leave plants, and promote the growth of grass and other low-growing plants.

Ground nesting birds and animals such as rabbits, squirrels, and deer are not harmed by the herbicides. In fact, many protection organizations for animals have studied the effects of long term spraying (versus mowing and cutting) and strongly promote these practices. One example is a study conducted by the National Wild Turkey Federation — it revealed that an IVM Program, like the one JOEMC has in place, helps restore native plants and grasses which creates an environment where wildlife can thrive and migrate more freely.

Quails Unlimited has highlighted Jones-Onslow’s IVM Program in past publications and the NC Department of Transportation, NC Vegetation Management Association, and Dow AgroSciences have all visited JOEMC because of its practices.

Right-of-way maintenance is performed on a regular three-year rotating cycle and performed throughout the year. The spraying portion of the IVM Program is seasonal and is conducted from late spring through early fall. Because of this spraying, aggressive plants don’t return as they would with mowing or cutting alone.

What about the “brown” or “dead-looking” plants you see along the right-of way? They are a temporary result of the selective spraying process. Although not pretty to look at, they are temporary — the removal of these undesirable plants will result in a more visually pleasing right-of-way in future years. It also allows JOEMC to continue to provide the most safe, reliable, and affordable electricity possible.


Stay Plugged In

Going out of the country for an extended period of time? Storm in our area and you want to see an up-to-date outage map? Wondering if we service the new location where you're moving? Maybe you want to set up an automatic draft or just manage your account? Our resource page has all the information you need at the click of button.