Your Account

Your Bill

Bills are prepared monthly, reflecting an average of 30 days’ electrical use. They are due and payable upon receipt. Payment may be made by mail, automatic bank draft, credit card draft, online, or in person at either of the cooperative’s two offices. Return envelopes are provided with the bill for your convenience. If you have a question about your bill that you want answered in person rather than by phone, customer service representatives are available during normal business hours to address your concerns and discuss services and programs that can save you time and money. Night and weekend deposit boxes are located at each of the offices for after-hour payments. Be sure to enclose the bill stub when using the night deposit box or sending payments by mail. Bills are delinquent if not paid by the due date appearing on the bill and are subject to a late payment charge. If you do not receive a bill when it’s expected, contact your local Jones-Onslow EMC office and a duplicate will be mailed to you.

Understanding Your Bill

Jones-Onslow EMC is committed to making your experience with us enjoyable. That's why we've worked hard to ensure that your monthly bill is easy to read and keeps you fully up-to-date on your account.

View a diagram of a sample billing statement

Facility Charge

The facilities charge is a monthly fee that is not just for expenses related to the meter located at your house, but also includes other costs that do not vary with the amount of electricity used. These costs include utility plant investment, operation and maintenance costs, administration and general costs, depreciation, and administrative costs such as billing and property taxes.

When rates are developed for all classes of customers (residential, commercial, and industrial), consideration is also given to those costs mentioned above that do not vary with consumption. Since these costs are incurred regardless of consumer consumption, they are collected as a set fee, regardless on the amount of electricity a customer may have used in a particular month. These costs could be incorporated as a part of the per unit energy charge, but that would have a definite effect of increasing the energy charge. This would mean that when customers used more electricity their bill would be substantially higher in order to collect these approved costs. All regulated gas and electric utilities customers in North Carolina pay a monthly Facilities Charge and have done so for well over 20 years.

The cooperative periodically review the Facilities Charge and determines their appropriateness by using a fully allocated cost-of-service study to aid in the approximate cost responsibility by each class.

Jones-Onslow strives to assign cost responsibility to the appropriate class of customers. In order for Jones-Onslow to remain financially stable, it must be in a position to cover its fixed costs as well as have the ability to prepare for the cooperative’s future expansion and growth.

	Type	Dollar Amount
	Residential Rate A	$12.00
	General Use Rate B	$16.00
	General Use Rate B3	$28.00
	Small General Service Rate C	$16.00
	Small General Service Rate C3	$28.00
	Medium General Service Rate D	$16.00
	Medium General Service Rate D3	$28.00
	Industrial Rate L	$28.00

NC Renewable Energy Mandate

North Carolina legislature passed Senate Bill 3 (SB-3) in 2007 which established a Renewable Energy Portfolio Standard (REPS) for our state. SB-3 applies to all electric utilities, with the first requirements to be met by 2010. The goal of the legislation is to expand the development of renewable energy and to promote conservation and energy efficiency. By 2018, up to 10 percent of Jones-Onslow’s kilowatt-hour sales must be from a combination of purchasing renewable energy generation and from offsetting potential energy sales through conservation measures. In May 2009, all accounts began seeing a charge on their monthly electric bills titled NC Renewable Energy Mandate. This charge will pay for costs associated with meeting the state’s REPS. The maximum annual cap allowed under the REPS mandate is $10 for residential consumers; $50 for commercial consumers; and $500 for industrial consumers through 2011. Starting in 2012, the cap increases to $12 for residential consumers; $150 for commercial consumers; and $1000 for industrial consumers. Then in 2015, the maximum annual cap under the REPS mandate increases to $34 for residential consumers; $150 for commercial consumers; and $1000 for industrial consumers.

Cooperatives from throughout North Carolina joined forces to form GreenCo Solutions, a not-for-profit company. The new company will assist the cooperatives in moving forward in the most efficient manner possible while addressing and meeting the state mandates.