• Is an alliance of more than 600 cooperatives in 45 states that collectively deliver power and energy solutions to more than 22 million customers every day.

• Provides high standards of service to all customers — residential, commercial, industrial and agricultural.

• Is a branding initiative that communicates electric cooperatives’ unique characteristics in a changing marketplace where these values and differences matter more each day.

• Emphasizes the significance of each electric cooperative’s local presence and unique ties to its community, but offers the resources of a nationwide network to bring added value and benefit to customers.


A Note from the CEO's Desk

Coming on the heels of a national customer satisfaction survey, Jones-Onslow and other Touchstone Energy Cooperatives across the country have a unique and exciting opportunity to show their communities why they are considered the cream of the electric utility industry crop.The results of a recent American Customer Satisfaction Index (ACSI) confirm that electric cooperatives provide unmatched service in the electricity market and superlative customer service when compared to other industries. The fact that cooperatives are local and responsive to their customers, committed to providing quality service, is paying off in customer satisfaction.Across our great country, electric cooperatives and their employees are as diverse as the customers that they serve, whether it be rural Iowa, suburban Atlanta or communities in southeastern North Carolina.Touchstone Energy®, the branding initiative launched in 1999, is achieving success at drawing those diverse entities together—and making that collective electric cooperative voice stronger—to communicate the value of cooperatives to communities and consumers.As a Touchstone Energy® Partner, Jones-Onslow EMC is one of over 600 local electric cooperatives that have signed on so our customers can continue to receive the best possible service available and be exposed to the latest technologies that our industry has to offer. Let me reiterate that your cooperative continues to be a locally operated business, with employees and board of directors that live in your communities—Touchstone Energy® is simply an alliance of electric cooperatives from across the country who share common goals, identity, and service philosophy.

Learn more about Touchstone Energy today.