Bill Payment Explained

Bills are prepared monthly, reflecting an average of 30 days’ electrical use. They are due and payable upon receipt. Payment may be made by mail, by bank draft or in person at either of the cooperative’s two offices. Return envelopes are provided with the bill for your convenience. If you have a question about your bill that you want answered in person rather than by phone, customer service representatives are available during normal business hours to address your concerns and discuss services and programs that can save you time and money. Night and weekend deposit boxes are located at each of the offices for after-hour payments. Be sure to enclose the bill stub when using the night deposit box or sending payments by mail. Bills are delinquent if not paid by the due date appearing on the bill and are subject to a late payment charge. If you do not receive a bill when it’s expected, contact your local Jones-Onslow EMC office and a duplicate will be mailed to you.

Office Hours and Payment Locations

Jones-Onslow's normal business hours are Monday through Friday 8:00am until 5:00pm, except on holidays. Please note the Sneads Ferry District Office closes for lunch from 12:30pm until 1:30 pm daily.
The cooperative has a 24-hour Operations Center. It is always open, ready to assist with emergency situations that may arise. In addition, service crews are on-call, around-the-clock.

Face to Face
Both locations offer the convenience of paying your bill at the cashier counter or the drive-thru window.

Mail
You may mail your bill to the following address: 259 Western Boulevard, Jacksonville, NC 28546.

Credit Cards
You can pay your electric bill with Visa or MasterCard. You can stop by the office or call and pay your bill over the phone. Credit card payments are not accepted at the drive-thru window.

Bank Draft
The Bank Draft Payment Plan can eliminate the hassle of writing a check each month. You can arrange to have the payment deducted from your bank electronically.

Budget Billing
Are you on a budget? Does your electric bill vary each month? Budget billing can help. Budget billing guarantees you no surprises when you receive your electric bill. With budget billing you pay the same predetermined amount each month.

Your account is monitored monthly and your actual electric use is compared to the projected figures. If there are any large discrepancies in the two amounts, we’ll contact you and make arrangements to adjust the budgeted amount.

Each year the two figures are compared again. If you’ve over paid your bills during the previous twelve months, a refund check for the over paid amount will be issued. If you have under paid, the excess amount will be due with the following bill.

If you are not currently a budget billing customer, you can start participating in the program any time. There are certain credit requirements and restrictions.

Automatic Bank Draft
Do you constantly have to remind yourself to pay your electric bill? With our Automatic Bank Draft Program we’ll remember to pay your bill for you. You will continue to receive an electric bill each month, but the word “Draft” will appear on the bill. You select the date each month that we draft the amount of your bill from your checking account.